At DialCruises, we aim to provide transparent and straightforward information regarding our service fees to enhance your booking experience.
Service Fees Overview:
Booking Service Fee: A nominal fee is charged for processing your cruise reservation, which covers administrative expenses and ensures a seamless booking process.
Payment Processing:: We accept major credit and debit cards, including MasterCard and Visa. There are no additional charges for processing these payments. Full payment is required to confirm your booking.
Additional Service Charges: For special requests such as shore excursions, dining reservations, or cabin upgrades, an additional service fee ranging from $25 to $50 may apply. These fees are communicated upfront during the booking process.
Cancellation and Refund Policy:
Our cancellation and refund policies are designed to be fair and transparent:
Cancellation Fees: Depending on the timing of your cancellation relative to the cruise departure date, fees may apply. For instance, canceling at least 96 hours in advance may incur no fee, while cancellations made less than 24 hours before departure could result in a 100% cancellation fee.
Refund Process: Refunds are processed using the original payment method and may take up to 30 days to reflect in your account.
Please note that policies may vary depending on the cruise line and specific booking details. For the most accurate and up-to-date information, we recommend reviewing the terms and conditions provided at the time of booking or contacting our customer service team directly.
At DialCruises, we are committed to providing exceptional service and ensuring your cruise experience is memorable from start to finish.